Listen360: We Hear You

Thank you to everyone who has responded to the Listen360 surveys. Since we launched the survey tool in July 2025, we have sent more than 10,000 survey requests and received nearly 1,500 replies. The platform has proven to be a great way to capture and track your feedback, so look for more surveys coming your way soon.

We want you to know our leadership team reads and reviews every single response. And while we are so grateful for your kind words, we are seeing consistent feedback in two specific areas: facility cleanliness and a noticeable smell of marijuana.

We wanted to make you aware of how we are addressing these concerns:

Facility Cleanliness: Leadership at each of our member locations is working closely with their staff teams – not just custodial staff – to ensure a high standard of cleanliness. At our Eastside location, for example, a cleaning schedule has been posted in key areas, including locker rooms, restrooms, and the wellness floor to drive accountability and consistency for each shift. Supervisors are completing daily inspection walk-throughs and working to promptly address any concerns brought to their attention. The team is also reviewing staff coverage and cleaning supply levels to ensure we have adequate resources to meet these standards. We will work to continue improving on this concern.

The Smell of Marijuana: We understand that any strong smell can be irritating, but for a smoke-free and drug-free environment like the YMCA, the smell of marijuana can be particularly troubling. Our leadership team is currently finalizing updates to our Code of Conduct. Once finished, updated signage and a new campaign will be launching to help all members be “scents-itive” to the smells they may be carrying into our facilities. Following the initial launch of the campaign, we will engage in active reminder phases to reinforce the message year-round.

Again, we thank you for taking the time to share your experiences with us. Your honest feedback is helping our team to evaluate our processes and prioritize projects.